Cisco Infograph: Connect Customer Journeys, Not Touchpoints
When designing your organization’s customer experience its important to that you apply a “Customer Centric” approach. Meaning, design your customer experience around your [...]
Automate the Route, Personalise the Response
When it comes to social customer care, organizations have been eagerly focused on decreasing response times knowing that in this day and age customers expect their issues resolved or acknowledged [...]
10 Reasons why IST is your Trusted PureCloud Partner
There are many challenges when choosing and assessing a reliable Technology Partner to design and build your contact center to manage your Customer Experience. Organizations look for: A local [...]
The New Battleground: Arabic Language and Speech Technologies
“Use of Arabic online has increased proportionally with the increase in Internet users. In comparison English remains essentially flat, 25% in 2013 and 28% in 2017, despite the increase in [...]