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Like the article’s title, I start with the share estimated by Heraldkeepers on cloud contact centre market share forecast”Cloud-Based Contact Center Market: was valued at US$ 11.5 Bn. in 2020 and is expected to reach US$ 54.2 Bn. by 2027, at a CAGR of 24.8% during a forecast period”

But Why?

Let’s deep-dive in the infographic below and understand the numbers

 

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