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Archives

Author Archive for: "nada.ahmed@istnetworks.com"
 How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
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By Nada Ahmed
In Uncategorized
Posted July 25, 2022

How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%

  In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]

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 Alterian CJO Increases Customer Acquisition Rates in Insurance Companies
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By Nada Ahmed
In Uncategorized
Posted May 29, 2022

Alterian CJO Increases Customer Acquisition Rates in Insurance Companies

Insurance companies now understand the importance of digital channels to increase customer acquisition rates and provide self-services to customers.  With that comes a challenge of providing [...]

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 How To Automate Instagram Interactions For Genesys Contact Center
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By Nada Ahmed
In Uncategorized
Posted March 13, 2022

How To Automate Instagram Interactions For Genesys Contact Center

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

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 Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022
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By Nada Ahmed
In Uncategorized
Posted March 6, 2022

Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022

For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion rate is considered higher for existing customers.  Still, Customer [...]

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