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  As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for generations, and those who fought to [...]

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion rate is considered higher for existing customers.  Still, Customer [...]