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  • Customer Engagement Solution
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Archives

Tag Archives for: "Cisco Customer Experience"
 Should the Contact Center & UC Collaboration be siloed or not?
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By Sherif Fahmy
In Uncategorized
Posted September 19, 2018

Should the Contact Center & UC Collaboration be siloed or not?

Should the Contact Center & UC Collaboration be siloed or not? The day old question. How can Cisco UCCX help? I remember in 2005 when I was a support engineer at one of IST’s [...]

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By Sherif Fahmy
In Uncategorized
Posted September 5, 2018

The New Cisco Customer Journey Solutions Platform

Cisco Customer Care has been rebranded as Cisco Customer Journey Solutions, reflecting the direction of which Cisco is taking with their Contact Center Customer Experience portfolio. (Please [...]

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By Sherif Fahmy
In Uncategorized
Posted July 25, 2018

Cisco Customer Care + Apple Business Chat = 😊

A whole new way to engage with your customers. I’m a texter, whether at work or with friends, you’d find me constantly messaging. It makes sense because I can ask what I want in short [...]

READ MORE

IST Networks

Recent Blog Posts
  • 4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 
  • The Role Of Conversational IVR In The Banking Industry
  • How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
  • Nun CIVR: Automate More Than 90% of Your Telecom IVR
  • How to use Alterian Customer Journey Orchestration to increase Customer Acquisition rates in Insurance companies?
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