One of the things that make G2 Crowd reviews stands out, is that it is written by people who actually use the solution, unlike in the case of Gartner & Forrester, where you have industry [...]
One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]
Everyone in the industry is excited about the new release of Unified Contact Center Enterprise version 12, including us at IST. There are so many different updates to dive deep into, but for [...]
We’re thrilled with the latest release of Cisco Unified Contact Center Express (UCCX) 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even [...]
EUData is one of IST’s leading partners when it comes to providing omnichannel customer engagement solutions, whether integrated within your existing Cisco contact center, other vendors or [...]
We are lucky with this prediction from Genesys, as not only we have what Mohamed Afifi (Managing Director – Middle East, Genesys) share with us his prediction on CX for the Middle East [...]
Every year, in December, at IST we make our prediction for the next year in the trends for the CX. This year we thought to do it differently. We’ve asked our technology partners on their [...]
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
