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Archives

Author Archive for: "Sherif Fahmy"
 Why Genesys Cloud now?
0
0
By Sherif Fahmy
In Uncategorized
Posted April 21, 2020

Why Genesys Cloud now?

As a marketeer, it is my duty to promote our solution portfolio.  One of our main solutions is Genesys Cloud – formerly known as PureCloud.  It’s natural to assume that I’m biased to [...]

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 PureCloud – New Feature – IVR Flows Destinations View
0
0
By Sherif Fahmy
In Uncategorized
Posted October 13, 2019

PureCloud – New Feature – IVR Flows Destinations View

I keep repeating this across my blog posts, but one of my favorite things about Cloud Contact Centres is it’s an on-going cycle of new features being added to it. PureCloud being the [...]

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 UIPath recognised as a leader by Gartner in RPA
0
0
By Sherif Fahmy
In Uncategorized
Posted October 13, 2019

UIPath recognised as a leader by Gartner in RPA

UIPath doesn’t have a journey to be a leader in the RPA space, but as a matter of fact, it was born as a leader within the field. This can be validated by Gartner, Forester and a number of [...]

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 Genesys Cloud Tour
0
0
By Sherif Fahmy
In
Posted August 8, 2019

Genesys Cloud Tour

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0
0
By Sherif Fahmy
In Uncategorized
Posted July 17, 2019

PureCloud: Leads G2 Crowd Reviews

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 PureCloud new feature:  Post Interaction Survey
0
1
By Sherif Fahmy
In PureCloud
Posted May 27, 2019

PureCloud new feature: Post Interaction Survey

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

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 Watch Cisco Finesse 12 for UCCE in Action
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0
By Sherif Fahmy
In Uncategorized
Posted May 21, 2019

Watch Cisco Finesse 12 for UCCE in Action

Everyone in the industry is excited about the new release of Unified Contact Center Enterprise version 12, including us at IST. There are so many different updates to dive deep into, but for [...]

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0
0
By Sherif Fahmy
In
Posted May 15, 2019

RPA

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0
16
By Sherif Fahmy
In Uncategorized
Posted May 13, 2019

All Aboard Cisco UCCX 12 – What’s new in Cisco UCCX 12?

We’re thrilled with the latest release of Cisco Unified Contact Center Express (UCCX) 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even [...]

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 EUDATA’s CX 2019 Predictions
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0
By Sherif Fahmy
In Uncategorized
Posted January 16, 2019

EUDATA’s CX 2019 Predictions

EUData is one of IST’s leading partners when it comes to providing omnichannel customer engagement solutions, whether integrated within your existing Cisco contact center, other vendors or [...]

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