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  • Customer Engagement Solution
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    • Teleopti
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      • Digital Workers Whitepaper
      • UK Consumer Preferences 2019
      • UK Contact Centers: Winning in The New Normal
      • Transformation of Customer Experience
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Archives

Monthly Archive for: "March, 2018"
 SMS – A New Interaction Channel For PureCloud
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By Sherif Fahmy
In Uncategorized
Posted March 27, 2018

SMS – A New Interaction Channel For PureCloud

PureCloud is now offering SMS as a new interaction channel. PureCloud is the All-in-one cloud contact center developed by Genesys. Since its initiation PureCloud’s main strengths included, its [...]

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 Context Matters. Build effortless personalized customer journeys based on what customer wants.
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By Omar Aref
In Uncategorized
Posted March 21, 2018

Context Matters. Build effortless personalized customer journeys based on what customer wants.

“An organization that provides a personalized service, makes its customers feel important everytime they interact with you.” Jon Arnold Telecom Analyst & Strategy Consultant Even in today’s [...]

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 The Next Big CX Trend: Asynchronous Messaging
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By Sherif Fahmy
In Uncategorized
Posted March 18, 2018

The Next Big CX Trend: Asynchronous Messaging

Unless you’re already familiar with it, the first thing you’ll probably need to know is: what exactly is asynchronous messaging? According to techopedia Asynchronous messaging is a communication [...]

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 Break the norm and become un-traditional with: Cisco’s Precision Routing for Contact Centers!
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By Omar Aref
In Uncategorized
Posted March 13, 2018

Break the norm and become un-traditional with: Cisco’s Precision Routing for Contact Centers!

Handling customer calls efficiently is crucial to your organization’s image. All companies work hard to adjust their agents, according to their business needs; in order to increase their [...]

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 [InfoGraph] Cloud Adoption in the Middle East (2018)
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By Sherif Fahmy
In Uncategorized
Posted March 7, 2018

[InfoGraph] Cloud Adoption in the Middle East (2018)

Based on a recent study conducted by IDC in the Middle East on behalf of IST & Genesys, "74% of organizations that use cloud-based applications in customer engagement centers have [...]

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IST Networks

Recent Blog Posts
  • Nun CIVR: 6 Most Frequent Conversational IVR Questions
  • 5 Challenges That The Back-Office Operations Face (Solved)
  • How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
  • 4 Ways CJO Optimizes CX in Telecom Industry
  • The Role Of Conversational IVR In The Banking Industry
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