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More and more, I believe that people will be starting looking at peer reviews than analysts review. That’s because the peers are the ones that actually use the system. As I was with doing [...]

Cisco Customer Care has been rebranded as Cisco Customer Journey Solutions, reflecting the direction of which Cisco is taking with their Contact Center Customer Experience portfolio. (Please [...]

A whole new way to engage with your customers. I’m a texter, whether at work or with friends, you’d find me constantly messaging. It makes sense because I can ask what I want in short [...]