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Archives

Monthly Archive for: "December, 2020"
 Evaluating Every Interaction with Automated Quality Management
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1
By Nourhan Ghareeb
In Uncategorized
Posted December 21, 2020

Evaluating Every Interaction with Automated Quality Management

  Rather than evaluating a small proportion of agent calls, Verint Automated Quality Management enables you to review every call while taking the burden away from Supervisors and QA teams. [...]

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 Performance Management Suite of WFO Solutions by Verint
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0
By Nourhan Ghareeb
In Uncategorized
Posted December 15, 2020

Performance Management Suite of WFO Solutions by Verint

Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]

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 WorkForce Optimization in the times of Covid-19 by Verint
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0
By Nourhan Ghareeb
In Uncategorized
Posted December 9, 2020

WorkForce Optimization in the times of Covid-19 by Verint

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]

READ MORE

IST Networks

Recent Blog Posts
  • Nun CIVR: 6 Most Frequent Conversational IVR Questions
  • 5 Challenges That The Back-Office Operations Face (Solved)
  • How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
  • 4 Ways CJO Optimizes CX in Telecom Industry
  • The Role Of Conversational IVR In The Banking Industry
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