Rather than evaluating a small proportion of agent calls, Verint Automated Quality Management enables you to review every call while taking the burden away from Supervisors and QA teams. [...]
Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]
During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]
