One of the things that make G2 Crowd reviews stands out, is that it is written by people who actually use the solution, unlike in the case of Gartner & Forrester, where you have industry analysts do the reviews. Both kinds of reviews are important, as with the analysts you are getting the opinions of people who are subject matter experts, whereas, with G2 reviews, you get unfiltered reviews straight from the users.
And as expected Genesys is leading in both type of reviews, already dubbed as a leader by both Forrester & Gartner, now PureCloud and as a matter of fact, all of Genesys portfolio including PureEngage and PureConnect are voted as the leading Contact Center infrastructure on G2 Crowd.
The review below is based on live customer feedback dated July 17th. For the most-up-to-date grid, click here
I’ve selected one of the many reviews on the website, to demonstrate how the reviews work, if you’d like to see a full list click here. One of the things, we respect about G2 Crowd reviews, it gives a full 360 review, of what the customer, liked, what they disliked and recommendations to other users as below.
“The platform that has innovated our way of communicating.”
What do you like best?
I love this application because it has allowed us to have a better relationship with customers since now we can offer you the option to communicate in a more open, versatile way, giving them the flexibility that they can do it whenever they want and from the device. of your taste.
This platform is very good and complete because it has combined techniques, options, very skilled tasks and very useful for our company, I am pleased that we can use the inspection in real-time to reduce our deficiencies and satisfy our customers, it is very fast to know what is the problem and how to solve it.
What do you dislike?
When we started using PureCloud, we noticed deficiencies in its technical support, but this has been improved to such an extent that we now love it, this shows how efficient it can be, and the constant growth of this software.
Recommendations to others considering the product:
PureCloud is a very complete software, which brings together many skills and functions really efficient, which make our customers have an excellent experience to prefer, in addition to forging my company, a more productive and trained.
What problems are you solving with the product? What benefits have you realized?
Thanks to this program we can have the confidence that any challenge that presents itself in the company, PureCloud is up to the task, its work has been really effective, its improvements are continuous and excellent, exceeding each update.
This platform has been a fundamental part in the continuous improvement of our company, as well as providing an excellent service, reflected in the growth of our sales, marketing and business image.In addition, thanks to its API service, it can be easily integrated with other applications and its statistics have been a very useful tool in business meetings.