We IST are extremely proud of our Gold Partner Genesys to be named as a Leader in the recent Gartner Magic Quadrant for Contact Center as a Service. Proving that Genesys is committed to its [...]
Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]
One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]
There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]
Customer experience has become a key differentiator in most organizations, and as the years go by its becoming more and more important to deliver a powerful and seamless customer journey. [...]
Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]
Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]
“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]
