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Archives

Tag Archives for: "PureCloud"
 IST Gold Partner – Genesys A Leader of 2021 Gartner Magic Quadrant for Contact Center as a Service
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By Nourhan Ghareeb
In Uncategorized
Posted August 17, 2021

IST Gold Partner – Genesys A Leader of 2021 Gartner Magic Quadrant for Contact Center as a Service

We IST are extremely proud of our Gold Partner Genesys to be named as a Leader in the recent Gartner Magic Quadrant for Contact Center as a Service. Proving that Genesys is committed to its [...]

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 Why Genesys Cloud integration with MS Teams?
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By Nourhan Ghareeb
In PureCloud
Posted February 25, 2021

Why Genesys Cloud integration with MS Teams?

  Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]

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By Sherif Fahmy
In Uncategorized
Posted July 17, 2019

PureCloud: Leads G2 Crowd Reviews

One of the things that make G2 Crowd reviews stands out, is that it is written by people who actually use the solution, unlike in the case of Gartner & Forrester, where you have industry [...]

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 PureCloud new feature:  Post Interaction Survey
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By Sherif Fahmy
In PureCloud
Posted May 27, 2019

PureCloud new feature: Post Interaction Survey

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

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 Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018
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By Sherif Fahmy
In Uncategorized
Posted October 2, 2018

Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

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By Omar Aref
In Uncategorized
Posted September 25, 2018

Instantly help your agents with all the information they need

Customer experience has become a key differentiator in most organizations, and as the years go by its becoming more and more important to deliver a powerful and seamless customer journey. [...]

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By Omar Aref
In PureCloud
Posted September 5, 2018

The phenomena of Microservice technology.

Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]

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By Omar Aref
In PureCloud
Posted August 14, 2018

Help your customers complete their web-forms. Win more customers.

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

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 It’s just around the corner, With PureCloud. Reach to your clinic, hospital in no time.
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By Omar Aref
In PureCloud
Posted July 26, 2018

It’s just around the corner, With PureCloud. Reach to your clinic, hospital in no time.

“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]

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