PureCloud: Leads G2 Crowd Reviews
One of the things that make G2 Crowd reviews stands out, is that it is written by people who actually use the solution, unlike in the case of Gartner & Forrester, where you have industry [...]
PureCloud new feature: Post Interaction Survey
One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]
Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018
There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]
Instantly help your agents with all the information they need
Customer experience has become a key differentiator in most organizations, and as the years go by its becoming more and more important to deliver a powerful and seamless customer journey. [...]
The phenomena of Microservice technology.
Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]
Help your customers complete their web-forms. Win more customers.
Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]
It’s just around the corner, With PureCloud. Reach to your clinic, hospital in no time.
“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]
