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Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult task. The vendors you choose to work with have a big [...]

Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]