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Archives

Tag Archives for: "cloud contact centre"
 Increasing Importance of AI in Customer Experiences
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By Nourhan Ghareeb
In IST insights
Posted April 12, 2021

Increasing Importance of AI in Customer Experiences

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

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 PureCloud new feature:  Post Interaction Survey
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By Sherif Fahmy
In PureCloud
Posted May 27, 2019

PureCloud new feature: Post Interaction Survey

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

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 Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018
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By Sherif Fahmy
In Uncategorized
Posted October 2, 2018

Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

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IST Networks

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