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In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]