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Archives

Tag Archives for: "cloud contact centre"
 PureCloud new feature:  Post Interaction Survey
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By Sherif Fahmy
In PureCloud
Posted May 27, 2019

PureCloud new feature: Post Interaction Survey

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

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 Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018
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By Sherif Fahmy
In Uncategorized
Posted October 2, 2018

Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

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