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  • Customer Engagement Solution
    • CX Platfroms
      • Cisco WebEx Contact Center
      • Cisco UCCX
      • Cisco UCCE
      • Genesys Connect
      • Genesys Cloud CX
      • Genesys DX
    • Speech Solutions
      • Text To Speech
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  • WFO + Digital Automation
    • Verint
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      • Speech Analytics
      • Branch Recording
      • Quality Management
    • Teleopti
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      • iWD – EWM
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IST insights

 Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions
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By Nourhan Ghareeb
In IST insights
Posted April 25, 2021

Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions

Most companies noted that data residency and governance, along with industry-specific regulations were their major discouragement while considering a cloud-based solution. With the growing number [...]

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 Benefits of Cloud-based Customer Engagement Applications
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By Nourhan Ghareeb
In IST insights, News and Events
Posted April 21, 2021

Benefits of Cloud-based Customer Engagement Applications

Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]

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 Increasing Importance of AI in Customer Experiences
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By Nourhan Ghareeb
In IST insights
Posted April 12, 2021

Increasing Importance of AI in Customer Experiences

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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 Which CX technologies are Middle Eastern companies investing in?
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By Omar Aref
In IST insights
Posted July 4, 2018

Which CX technologies are Middle Eastern companies investing in?

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]

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IST Networks

Recent Blog Posts
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  • How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
  • 4 Ways CJO Optimizes CX in Telecom Industry
  • The Role Of Conversational IVR In The Banking Industry
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