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In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]

In the new reality of home working, social distancing, and the global lockdown created by the Covid 19 Pandemic, the need to provide initiative solutions to support remote contact center agents [...]