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Archives

Tag Archives for: "Workforce Optimization"
 How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
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By Nada Ahmed
In Uncategorized
Posted July 25, 2022

How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%

  In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]

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 Achieving Agility in the work environment supported by highly recommended technologies
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By Nourhan Ghareeb
In Uncategorized
Posted November 18, 2021

Achieving Agility in the work environment supported by highly recommended technologies

Achieving Agility in The Work Environment Supported by Highly Recommended Technologies   Remote work has immensely increased in popularity over the last several years. However, it was once [...]

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 WorkForce Optimization in the times of Covid-19 by Verint
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By Nourhan Ghareeb
In Uncategorized
Posted December 9, 2020

WorkForce Optimization in the times of Covid-19 by Verint

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]

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IST Networks

Recent Blog Posts
  • Nun CIVR: 6 Most Frequent Conversational IVR Questions
  • 5 Challenges That The Back-Office Operations Face (Solved)
  • How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
  • 4 Ways CJO Optimizes CX in Telecom Industry
  • The Role Of Conversational IVR In The Banking Industry
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