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Archives

Monthly Archive for: "April, 2018"
 Being Customer-Centric, is what drives happy customers to your organization.
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By Omar Aref
In Uncategorized
Posted April 26, 2018

Being Customer-Centric, is what drives happy customers to your organization.

Investopedia defines Customer Centricity as: “An approach to doing business that focuses on creating a positive experience for the customer. Client centric businesses ensure that the customer is [...]

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 Coherence, Harmony & Powerful Integrations
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By Sherif Fahmy
In Uncategorized
Posted April 19, 2018

Coherence, Harmony & Powerful Integrations

A bad economic situation and rising crime usually go hand-in hand. In the contact center world there are also things that go hand-in-hand, that’s why I would like to take this moment to discuss [...]

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 Dissecting Nūn Editor: IST’s Newest TTS Product
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0
By Sherif Fahmy
In Uncategorized
Posted April 11, 2018

Dissecting Nūn Editor: IST’s Newest TTS Product

A New product falls under the Nūn TTS Umbrella: Nūn Editor What is Nūn Editor? Nūn Editor is a cloud solution that enables you to create and edit TTS generated audio files in 21+ languages, [...]

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 [Infographic] Top reasons to extend digital transformation to the back-office
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By Sherif Fahmy
In Uncategorized
Posted April 5, 2018

[Infographic] Top reasons to extend digital transformation to the back-office

Majority of the organizations when they started to embark on their digital transformation, they began with the customer-facing touch points. Think of the mobile applications, web-chat, email [...]

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 Cisco’s Task Routing APIs: Seamless, Omni-Present & Contextual customer service.
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By Omar Aref
In Uncategorized
Posted April 5, 2018

Cisco’s Task Routing APIs: Seamless, Omni-Present & Contextual customer service.

Integrating your back office with your contact center is one way you can provide seamless communication with cisco’s task routing APIs, what’s more you can integrate your CRM and ticketing [...]

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 [InfoGraph] The Who, What & How for selecting a cloud contact center
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By Sherif Fahmy
In Uncategorized
Posted April 3, 2018

[InfoGraph] The Who, What & How for selecting a cloud contact center

IST & Genesys commissioned IDC to carry out research regarding cloud adoption and cloud trends in the Middle East. We learnt about who is involved in making decisions on the procurement of [...]

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Recent Blog Posts
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  • The Role Of Conversational IVR In The Banking Industry
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