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Archives

Tag Archives for: "customer engagement"
 Drivers and Benefits of Cloud-based Customer Engagement Applications
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By Nourhan Ghareeb
In IST insights, News and Events
Posted April 21, 2021

Drivers and Benefits of Cloud-based Customer Engagement Applications

Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]

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 Effectiveness of Social Media on Customer Experience
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By Nourhan Ghareeb
In Uncategorized
Posted April 14, 2021

Effectiveness of Social Media on Customer Experience

Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

READ MORE

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