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Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]

Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]