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  • Customer Engagement Solution
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News and Events

 Benefits of Cloud-based Customer Engagement Applications
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By Nourhan Ghareeb
In IST insights, News and Events
Posted April 21, 2021

Benefits of Cloud-based Customer Engagement Applications

Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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 IST Named Cisco’s Middle East Partner of the year, 2018 for its achievement in the Customer Experience space.
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By Omar Aref
In News and Events
Posted February 28, 2018

IST Named Cisco’s Middle East Partner of the year, 2018 for its achievement in the Customer Experience space.

IST has been recognized by Cisco as a leading partner delivering exceptional customer experience solutions by being awarded Cisco Middle East Partner of the year, 2018. This recognition is for [...]

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 IST Sponsors: Financial Services’ Customer Experience Summit (UAE) & Kingdom Call Center Transformation Summit (KSA)
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By Sherif Fahmy
In News and Events
Posted September 18, 2017

IST Sponsors: Financial Services’ Customer Experience Summit (UAE) & Kingdom Call Center Transformation Summit (KSA)

IST is proud to announce that it is sponsoring the upcoming Financial Services’s Customer Experience Summit in UAE & the Kingdom Trans formation Call Center Summit. These "cannot [...]

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 IST brings a connected digital Customer Experience platform to the Cloud, powered by Genesys.
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By Sherif Fahmy
In News and Events
Posted May 30, 2017

IST brings a connected digital Customer Experience platform to the Cloud, powered by Genesys.

In 2002, our slogan was connecting business. Our principal mission was to connect businesses with their customers. Even though today our slogan has evolved to the customer experience technology [...]

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 IST and Genesys Extend Relationship
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By IST and Genesys
In News and Events
Posted April 4, 2017

IST and Genesys Extend Relationship

IST, part of a select group of organizations to be awarded the Genesys Gold Partner Certification. We are proud to announce the continued strong alliance between IST and Genesys. This Gold [...]

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 IST at Verint Engage on the Road Event
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By IST and Verint
In News and Events
Posted March 31, 2017

IST at Verint Engage on the Road Event

IST is sponsoring the Verint Engage – On the Road event on 10th May 2017 at the JW Marriott Marquis in Dubai. Come and see us. IST has been delivering Verint Solutions for some time now and [...]

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  • The Role Of Conversational IVR In The Banking Industry
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