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Leveraging Conversational AI and Feedback Management to Enhance CX and Drive Business Value  In an era where customer expectations are continuously evolving, businesses require innovative [...]

  As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for generations, and those who fought to [...]

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

We all know that call centers are the frontline of any organization. Thus, in theory, an excellent call center = an excellent customer experience. Let us see how Nūn Arabic TTS helps improves the [...]