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Archives

Tag Archives for: "AI"
 Women in The Tech Industry 2022
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By Nourhan Ghareeb
In Uncategorized
Posted March 20, 2022

Women in The Tech Industry 2022

Women in The Tech Industry 2022   As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for [...]

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 Top 5 AI-Powered Technologies Driving Contact Centers into The Future
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By Nourhan Ghareeb
In Uncategorized
Posted December 9, 2021

Top 5 AI-Powered Technologies Driving Contact Centers into The Future

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

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 Customer Experience Exceeds Financial Performance by The Numbers
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By Nourhan Ghareeb
In Uncategorized
Posted September 1, 2021

Customer Experience Exceeds Financial Performance by The Numbers

We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]

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 Increasing Importance of AI in Customer Experiences
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By Nourhan Ghareeb
In IST insights
Posted April 12, 2021

Increasing Importance of AI in Customer Experiences

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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 What is DPA and Why it is so important to your Organization?
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By Nourhan Ghareeb
In Uncategorized
Posted September 3, 2020

What is DPA and Why it is so important to your Organization?

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

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 6 Reasons why Knowledge Management is essential to your Organization?
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By Nourhan Ghareeb
In Uncategorized
Posted August 31, 2020

6 Reasons why Knowledge Management is essential to your Organization?

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

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By Mohamed Shams
In Uncategorized
Posted October 25, 2018

Banking Customer Experience: 9 Practices that Nūn TTS will help in to retain your customers

We all know that call centers are the frontline of any organization. Thus, in theory, an excellent call center = an excellent customer experience. Let us see how Nūn Arabic TTS helps improves the [...]

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  • How to Avoid Common Call Centre Compliance Missteps
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