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Archives

Tag Archives for: "cloud"
 Top Strategic Contact Center Technology Trends for 2022
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By Nourhan Ghareeb
In Uncategorized
Posted February 14, 2022

Top Strategic Contact Center Technology Trends for 2022

Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises a number of strategic contact center trends that will enable CEOs to deliver growth, [...]

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 Customer Experience Exceeds Financial Performance by The Numbers
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By Nourhan Ghareeb
In Uncategorized
Posted September 1, 2021

Customer Experience Exceeds Financial Performance by The Numbers

We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]

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 IST Gold Partner – Genesys A Leader of 2021 Gartner Magic Quadrant for Contact Center as a Service
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By Nourhan Ghareeb
In Uncategorized
Posted August 17, 2021

IST Gold Partner – Genesys A Leader of 2021 Gartner Magic Quadrant for Contact Center as a Service

We IST are extremely proud of our Gold Partner Genesys to be named as a Leader in the recent Gartner Magic Quadrant for Contact Center as a Service. Proving that Genesys is committed to its [...]

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 The Secret Ingredient to Excel in CX
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By Nourhan Ghareeb
In Uncategorized
Posted April 29, 2021

The Secret Ingredient to Excel in CX

During the current crisis, an increasing number of organizations strengthened their digital platform for better customer interaction, enabling a means to better assist their customers through [...]

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 Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions
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By Nourhan Ghareeb
In IST insights
Posted April 25, 2021

Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions

Most companies noted that data residency and governance, along with industry-specific regulations were their major discouragement while considering a cloud-based solution. With the growing number [...]

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 Drivers and Benefits of Cloud-based Customer Engagement Applications
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By Nourhan Ghareeb
In IST insights, News and Events
Posted April 21, 2021

Drivers and Benefits of Cloud-based Customer Engagement Applications

Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]

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 Increasing Importance of AI in Customer Experiences
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By Nourhan Ghareeb
In IST insights
Posted April 12, 2021

Increasing Importance of AI in Customer Experiences

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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