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Archives

Tag Archives for: "customer experience"
 Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now
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By Nourhan Ghareeb
In Uncategorized
Posted October 28, 2020

Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now

Eliminate all your customers’ frustration by interacting with all your customer’s interactions on all channels from one unified agent desktop in a timely manner, and view their historical [...]

READ MORE
 Reveal Essential Insights with Verint Face-to-Face Interactions Recording
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0
By Nourhan Ghareeb
In Uncategorized
Posted September 3, 2020

Reveal Essential Insights with Verint Face-to-Face Interactions Recording

In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]

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 What is DPA and Why it is so important to your Organization?
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0
By Nourhan Ghareeb
In Uncategorized
Posted September 3, 2020

What is DPA and Why it is so important to your Organization?

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

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 6 Reasons why Knowledge Management is essential to your Organization?
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0
By Nourhan Ghareeb
In Uncategorized
Posted August 31, 2020

6 Reasons why Knowledge Management is essential to your Organization?

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

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 Your Key Solution to Keep your Customers Updated during COVID-19 Times
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0
By Nourhan Ghareeb
In Uncategorized
Posted April 12, 2020

Your Key Solution to Keep your Customers Updated during COVID-19 Times

In the new reality of home working, social distancing and the global lockdown created by the Corvid 19 Pandemic, the need to provide initiative solutions to support remote contact centre agents [...]

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 Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018
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By Sherif Fahmy
In Uncategorized
Posted October 2, 2018

Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

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By Omar Aref
In PureCloud
Posted August 14, 2018

Help your customers complete their web-forms. Win more customers.

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

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 Which CX technologies are Middle Eastern companies investing in?
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By Omar Aref
In IST insights
Posted July 4, 2018

Which CX technologies are Middle Eastern companies investing in?

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]

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  • Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now
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