Archives

Eliminate all your customers’ frustration by interacting with all your customer’s interactions on all channels from one unified agent desktop in a timely manner, and view their historical [...]

In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

In the new reality of home working, social distancing and the global lockdown created by the Corvid 19 Pandemic, the need to provide initiative solutions to support remote contact centre agents [...]

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]