Effectiveness of Social Media on Customer Experience

Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]

In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

  Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]

  Rather than evaluating a small proportion of agent calls, Verint Automated Quality Management enables you to review every call while taking the burden away from Supervisors and QA teams. [...]

Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]

The most important qualities of a speech synthesis system are naturalness and intelligibility. Naturalness describes how closely the output sounds like human speech, while intelligibility is the [...]

Eliminate all your customers’ frustration by interacting with all your customer’s interactions on all channels from one unified agent desktop in a timely manner, and view their historical [...]

For the second consecutive year, UiPath has been named a Leader in the 2020 Gartner Magic Quadrant for Robotic Process Automation.   We’re extremely proud of our partner UiPath to have been named [...]