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Archives

Tag Archives for: "cx"
 Performance Management Suite of WFO Solutions by Verint
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By Nourhan Ghareeb
In Uncategorized
Posted December 15, 2020

Performance Management Suite of WFO Solutions by Verint

Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]

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 Discover Why Nūn Text-to-Speech is The Best Among All
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By Nourhan Ghareeb
In Uncategorized
Posted November 3, 2020

Discover Why Nūn Text-to-Speech is The Best Among All

The most important qualities of a speech synthesis system are naturalness and intelligibility. Naturalness describes how closely the output sounds like human speech, while intelligibility is the [...]

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 Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now
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By Nourhan Ghareeb
In Uncategorized
Posted October 28, 2020

Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now

Eliminate all your customers’ frustration by interacting with all your customer’s interactions on all channels from one unified agent desktop in a timely manner, and view their historical [...]

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 Reveal Essential Insights with Verint Face-to-Face Interactions Recording
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By Nourhan Ghareeb
In Uncategorized
Posted September 3, 2020

Reveal Essential Insights with Verint Face-to-Face Interactions Recording

In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]

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 What is DPA and Why it is so important to your Organization?
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By Nourhan Ghareeb
In Uncategorized
Posted September 3, 2020

What is DPA and Why it is so important to your Organization?

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

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 6 Reasons why Knowledge Management is essential to your Organization?
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By Nourhan Ghareeb
In Uncategorized
Posted August 31, 2020

6 Reasons why Knowledge Management is essential to your Organization?

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

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 Your Key Solution to Keep your Customers Updated during COVID-19 Times
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By Nourhan Ghareeb
In Uncategorized
Posted April 12, 2020

Your Key Solution to Keep your Customers Updated during COVID-19 Times

In the new reality of home working, social distancing and the global lockdown created by the Corvid 19 Pandemic, the need to provide initiative solutions to support remote contact centre agents [...]

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IST Networks

Recent Blog Posts
  • Evaluating Every Interaction with Automated Quality Management
  • Performance Management Suite of WFO Solutions by Verint
  • WorkForce Optimization in the times of Covid-19 by Verint
  • Discover Why Nūn Text-to-Speech is The Best Among All
  • Provide your Customers with a 360 Interactive Experience Across All Digital Channels with SDR Now
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