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A New product falls under the Nūn TTS Umbrella: Nūn Editor What is Nūn Editor? Nūn Editor is a cloud solution that enables you to create and edit TTS generated audio files in 21+ languages, [...]

IST & Genesys commissioned IDC to carry out research regarding cloud adoption and cloud trends in the Middle East. We learnt about who is involved in making decisions on the procurement of [...]

PureCloud is now offering SMS as a new interaction channel. PureCloud is the All-in-one cloud contact center developed by Genesys. Since its initiation PureCloud’s main strengths included, its [...]

Based on a recent study conducted by IDC in the Middle East on behalf of IST & Genesys, "74% of organizations that use cloud-based applications in customer engagement centers have [...]

Many are opting to migrate their contact centers to the cloud. Based on a recent cloud adoption survey conducted by IDC in the Middle East: one of the top 4 concerns facing organizations when [...]

PureCloud is a feature-rich, all-in one, cloud contact center solution built by Genesys. PureCloud offers organizations the chance to provide a true omni-channel experience for its customers by [...]

Choosing the right contact center solution can be challenging in this day and age. When selecting your contact center solution you may be faced with the dilemma of cloud vs. on premise. The [...]

Make your agents’ lives easier so they can focus on the task at hand. We all know that happy employees = more productivity. Well, its the same with agents. Build your agents the optimum [...]

In 2018, customers in Egypt are digital-savvy, mobile ready and socially inclined. This means that organizations have to fuel up digital budgets and optimise customer experiences to cater to the [...]

When it comes to social customer care, organizations have been eagerly focused on decreasing response times knowing that in this day and age customers expect their issues resolved or acknowledged [...]