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How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises a number of strategic contact center trends that will enable CEOs to deliver growth, [...]

  Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]

Why to reduce the risk of Avaya? Years ago, Avaya was bankrupt and was sold to two companies. This instability of management and financial problems lead to a failure of support for the solutions [...]

Customer experience has become a key differentiator in most organizations, and as the years go by its becoming more and more important to deliver a powerful and seamless customer journey. [...]

Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]